every hour of deep work writes a line in the story of genius; mistakes are punctuation, and successes are bold declarations
University of Toronto Students’ Union
Role : Community Resource Specialist, Operations
Supervisor: Kate MacMillan, Operations Co-ordinator
Location : Toronto, Canada
Period : Feb 2025 - May 2025
Tasks :
- Demonstrated continuous effort to improve operations, streamline work processes, and work cooperatively to provide quality, seamless service, adhering to all occupational health and safety legislation in the workplace.
- Provided a welcoming and supportive atmosphere to members, guests, and tenants, in-person, online, or by phone, ensuring excellent levels of customer service; demonstrating due diligence in ensuring overall safety.
- Utilized active listening skills, solution-based approach techniques and standard crisis interventions appropriately through identification gaps in facilities service based on member and community feedback
Role : Software Engineer Intern
Supervisor: Sanjana Singh, Software Engineer
Location : Sunnyvale, California
Period : Aug 2024 - Nov 2024
Tasks :
- Developed and implemented enhancements to the post‑classification framework for Gmail spam classification, enabling comprehensive testing of incoming traffic, which increases the system’s responsiveness and accuracy in handling diverse classification scenarios.
- Successfully integrated the classification client into the post‑classification testing environment, with mock tests hence consolidating multiple changes into a single, efficient setup, which improved maintainability and reduced complexity in the testing process.
- Facilitated quicker iterations and feedback cycles by optimizing the testing workflow, resulting in a significant reduction in classification time and enabling the team to deliver high‑quality results more rapidly.
University of Toronto - New College Registrar’s
Role: Enquiry Assistant
Supervisor: Donna Chang, Associate Registrar
Location: Toronto, Canada
Period: Oct 2023 - March 2024
Tasks:
- Provided a comprehensive front desk support, adeptly handling a high volume of inquiries, and in‑person interactions, ensuring timely and accurate information dissemination to enhance student and faculty experience, hence a commitment to providing up‑to‑date academic resources.
- Supported key administrative functions related to availing up to date information to the students. Contributed to clerical tasks, ensuring organized and updated records, and assisted with the maintenance of online information systems.
- Facilitated a range of clerical operations, including meticulous filing and record maintenance. Play an integral role in ensuring the accuracy of student records and contributed to the updating and publishing of information online, thereby supporting the institution’s success.
Role : Site Reliability Engineer Intern - STEP
Supervisor: Zan Smirnov, Software Engineer - Site Reliability Engineer
Location : Waterloo, Canada
Period : May 2023 - August 2023
Tasks :
- Developed and implemented a Command Line Interface (CLI) tool to streamline and automate quota management processes in the Google Cloud Platforms, reducing on-callers' time spent on quota tickets by approximately 80% and significantly improving the overall efficiency
- Designed and executed safety checks within the CLI tool, integrating with monitoring systems to verify the feasibility of quota increases and ensure optimal resource utilization. This automation resulted in a significant decrease (of about 75%) in error rates for quota increase requests.
- Collaborated with the project team to create a detailed design document outlining the objectives, requirements, and implementation plan for the CLI tool. Added substantial contributions to the documentation efforts, comprehensive and user-friendly documentation for the CLI tool.
University of Toronto Students’ Union
Role : Community Resource Specialist, Programs and Services
Supervisor: Terri Nikolaevsky, Program Co-ordinator
Location : Toronto, Canada
Period : May 2021 - Aug 2021, May 2022 - April 2023
Tasks :
- Collected and analyzed extensive datasets using Google Sheets, identifying crucial intersections and gaps across five distinct community service programs within the students union. This informed strategic decisions, improved resource allocation, and boosted program efficiency.
- Efficiently managed 5+ concurrent projects, ensuring high-quality execution and delivery within established deadlines. Primarily focused on program evaluation, with key contributions to enhancing effectiveness and improving key performance metrics in the programs team.
- Collaborated closely with a dynamic team of 5 members utilizing Google Suite, facilitating effective communication, and expediting project delivery. Regularly brainstormed to develop innovative, sustainable solutions, improve service delivery, and enhance overall program outcomes.
World University Service of Canada
Role: Local Committee
Supervisor: Terri Nikolaevsky, Program Manager
Location: Toronto, Canada
Period: September 2022 - Present
Tasks:
- Collaborated intimately with a dedicated team of 3 fellow volunteers, efficiently delivering impactful projects for the Student Refugee Program at the University of Toronto. Our collective efforts helped facilitate a smoother transition for incoming resettled refugee students.
- Partnered on three significant projects aiming at the successful execution and implementation of new, tailored programs for SRP students at New College, University of Toronto. These initiatives contributed to enhanced student integration and a more inclusive campus environment.
- Served as a personal guide and mentor for 2 new SRP students, introducing them to city life and easing their cultural transition. This hands-on approach significantly accelerated their adaptation to the new environment (Toronto, Canada) promoting their academic and social success.
University of Toronto - New College Registrar’s
Role: Clerical Assistant, Student Assistant
Supervisor: Donna Chang, Associate Registrar
Location: Toronto, Canada
Period: Nov 2021 - September 2022
Tasks:
- Skillfully organized, meticulously reviewed, and efficiently compiled over 500 student files and records, with a key focus on accuracy and expedience. This detailed approach significantly improved record storage systems, enhancing data retrieval and overall administrative efficiency.
- Proactively maintained and regularly updated student records and files, providing vital data that facilitated strategic decision-making by the university administration. My precise record-keeping contributed to more informed policy-making and improved student service provision.
- On an average shift, I personally assisted at least 3 students, addressing a wide range of concerns and queries related to campus life and academic matters. My empathetic support and guidance helped improve student satisfaction and fostered a more positive campus environment.